Your privacy is important to us. This policy explains how we collect, use, and protect your information.
We collect information you provide directly to us, such as when you create an account, contact us, make a purchase, or use our services. This may include:
By providing personal information to complete a transaction, verify your payment, place an order, or arrange for delivery, you consent to our collecting and using it for that specific reason only. If we ask for your information for a secondary reason (e.g., marketing), we will ask for your explicit consent or provide an opportunity to opt out.
You may withdraw your consent at any time by contacting us at support@shepple.com or by mail at: 802, Pinnacle Tower, Sector 62, Noida, or B1/H3, Mohan Cooperative Industrial Estate, Mathura Road, Delhi, India, 110044.
We use Razorpay for payment processing. We and Razorpay do not store your card data on our servers. Payment data is encrypted through PCI-DSS standards during processing. Your transaction data is used only as long as necessary to complete your purchase and is not saved thereafter. For more details, see Razorpay's privacy policy.
We use cookies to maintain your session and enhance your experience. Cookies are not used to personally identify you on other websites. You can control cookies through your browser settings.
We may use third-party services (e.g., Facebook, WhatsApp, Google Analytics, payment gateways) to provide and improve our services. These providers may collect, use, and disclose your information as necessary to perform their services. Their privacy policies govern their handling of your data. Some providers may be located in jurisdictions different from yours or ours; your information may be subject to those laws. Once you leave our site or are redirected to a third-party site, you are no longer governed by this Privacy Policy.
We use the information we collect to:
We do not sell, trade, or transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with:
Your information may be transferred to and processed in countries outside your country of residence. We take steps to ensure your data is protected in accordance with applicable laws.
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time.
We take reasonable precautions and follow industry best practices to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us consent to allow any minor dependents to use this site.
You have the right to:
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where relevant.
If our company is acquired or merged with another entity, your information may be transferred to the new owners so that we may continue to provide services to you.
If you have any questions, wish to access, correct, amend, or delete any personal information we have about you, register a complaint, or want more information, contact our Privacy Compliance Officer at support@shepple.com or connect@shepple.com, or by mail at: 802, Pinnacle Tower, Sector 62, Noida, or B1/H3, Mohan Cooperative Industrial Estate, Mathura Road, Delhi, India, 110044.
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes, we will notify you here that it has been updated, so you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Last updated: August 14, 2025